Number One Bestselling Customer Service Author, CEO and Top Customer Service Strategist

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Nicholas Webb is a World-Renowned Customer Service Strategist. His just released book, What Customers Crave is a Number One Bestselling Customer Service Book. Nicholas has served as a CEO for several technology companies. He has provided consulting and keynotes to some of the top brands including Salesforce, CIGNA, Cisco, Johnson & Johnson, Gatorade, Verizon Wireless and Microsoft, just to name a few. Nicholas serves as the CEO of Cravve, a top Customer Service Consulting Firm.

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Futurist Dr. Nicholas Webb LHD (Hon.)

Number One Bestselling Author

Nicholas will WOW your audience with an incredible journey through the future. Most importantly, your organization will get actionable insights on how to build a “Future Ready” Enterprise.

His number one best-selling book What Customers Crave is now in bookstores worldwide. His upcoming book The Freakin Future will be in bookstores worldwide in spring 2017


Customer Experience Expert, Nicholas Webb provides one of the best returns on investments for meeting planners. Nicholas researches the specific strategies of your event and then delivers a customized and engaging talk with actionable takeaways. Surprisingly, most innovation speakers have never actually invented anything. Nicholas has been awarded over 45 patents by the US Patent and Trademark Office for a wide range of technologies. As a Management Consultant, he works with the top brands in the world assisting them in the development of world-class Customer Experience (CX) Strategies. He is the author of What Customers Crave.



Nick – you were fabulous! Even though we talked 4 or so times before our All Hands Meeting, I had no idea of how funny, entertaining,
brilliant and engaging you would be.
You were the hit of the day!

Beth Baldwin, SPHR
Chief People Officer
Burr Pilger Mayer, Inc

“The best speaker out of all the years of our event!”

April Love
Marketing Service Manager

“Nicholas’s talk was right on point and very well received!”

Scott McGowan
Vice President Marketing, Stratasys Direct Manufacturing


In researching his book, “What Customers Crave” Nicholas discovered the three success drivers of the best organizations in the world. In this powerful talk, you will learn the latest science of “Customer Experience (CX) Design”, the takeaways include:

Case examples of the best organizations in the world
How to develop blended customer experiences
The impact of micro mobile moments
How to design the perfect customer journey
How to identify your customer personas

Nicholas Webb

Nicholas Webb is a top innovation keynote speaker, healthcare keynote speaker and business keynote speaker. If your organization is looking for one of the top keynote speakers to speak at your upcoming event or conference, Nicholas is your best choice.

Book Nicholas

Nicholas Webb’s best-selling book on how INNOVATION is driving Customer Experience and Marketing Success

The best organizations in the world are leveraging Customer Experience Marketing to drive unprecedented levels of new sales and profit.
Learn more in Nicholas Webb’s best-selling book What Customers Crave.

Video Book Review

Nicholas Webb doesn’t just Speak on the Future… his team is actually Creating it.

Speaking Topics


Meeting planners and audiences alike are demanding keynote speakers that can deliver a powerful and engaging talk. Moreover, they are demanding speakers with real-world expertise and a proven background of success. Nicholas is represented by all of the top speaker bureaus in the world and he enjoys one of the best reputations for delivering powerful and relevant talks that delight his audience. Nicholas is routinely booked multiple times by the same client and enjoys one of the highest excellent ratings in the industry. All of his talks are from the ground up and are specifically designed to deliver a profitable return on investment to his clients.


Dr. Nicholas Webb receiving his Doctorate of Humane Letters Degree (.Hon) from the Western University of Health Science a Medical School located in Southern California.

Trusted by the Top Brands, Meeting Planners

and Speaker Bureaus in the World