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Nicholas Webb is a World-Renowned Customer Service Strategist. His just released book, What Customers Crave is a Number One Bestselling Customer Service Book. Nicholas has served as a CEO for several technology companies. He has provided consulting and keynotes to some of the top brands including Salesforce, CIGNA, Cisco, Johnson & Johnson, Gatorade, Verizon Wireless and Microsoft, just to name a few. Nicholas serves as the CEO of Cravve, a top Customer Service Consulting Firm.
Futurist Dr. Nicholas Webb LHD (Hon.)
His number one best-selling book What Customers Crave is now in bookstores worldwide. His upcoming book The Freakin Future will be in bookstores worldwide in spring 2017
Customer Experience Expert, Nicholas Webb provides one of the best returns on investments for meeting planners. Nicholas researches the specific strategies of your event and then delivers a customized and engaging talk with actionable takeaways. Surprisingly, most innovation speakers have never actually invented anything. Nicholas has been awarded over 45 patents by the US Patent and Trademark Office for a wide range of technologies. As a Management Consultant, he works with the top brands in the world assisting them in the development of world-class Customer Experience (CX) Strategies. He is the author of What Customers Crave.
Nick – you were fabulous! Even though we talked 4 or so times before our All Hands Meeting, I had no idea of how funny, entertaining,
brilliant and engaging you would be.
You were the hit of the day!
Beth Baldwin, SPHR
Chief People Officer
Burr Pilger Mayer, Inc
“The best speaker out of all the years of our event!”
Marketing Service Manager
“Nicholas’s talk was right on point and very well received!”
Vice President Marketing, Stratasys Direct Manufacturing
In researching his book, “What Customers Crave” Nicholas discovered the three success drivers of the best organizations in the world. In this powerful talk, you will learn the latest science of “Customer Experience (CX) Design”, the takeaways include:
✓ Case examples of the best organizations in the world
✓ How to develop blended customer experiences
✓ The impact of micro mobile moments
✓ How to design the perfect customer journey
✓ How to identify your customer personas
Nicholas Webb’s best-selling book on how INNOVATION is driving Customer Experience and Marketing Success
The best organizations in the world are leveraging Customer Experience Marketing to drive unprecedented levels of new sales and profit.
Learn more in Nicholas Webb’s best-selling book What Customers Crave.
ONE OF THE WORLD’S TOP SPEAKERS ON INNOVATION, THE FUTURE AND HEALTHCARE
Meeting planners and audiences alike are demanding keynote speakers that can deliver a powerful and engaging talk. Moreover, they are demanding speakers with real-world expertise and a proven background of success. Nicholas is represented by all of the top speaker bureaus in the world and he enjoys one of the best reputations for delivering powerful and relevant talks that delight his audience. Nicholas is routinely booked multiple times by the same client and enjoys one of the highest excellent ratings in the industry. All of his talks are from the ground up and are specifically designed to deliver a profitable return on investment to his clients.