Top Customer Service Experts in the World

A powerful and fun talk, that your audience will love!

          

Nick was absolutely amazing!!!!

Siemen’s Las Vegas 2021

Great speaker! Interesting topics. Truly engaging!

Siemen’s Las Vegas 2021

Absolutely LOVED!

Siemen’s Las Vegas 2021

Great speaker, could have listened to him longer

Siemen’s Las Vegas 2021

Great session, very entertaining and informative.

Siemen’s Las Vegas 2021

“Nick was fun and engaging. I appreciated his class.”

Siemen’s Las Vegas 2021

Keynote Speaking Topics

What Customers Hate

How to avoid the 10 things customers hate to drive scalable growth.

Consumerization

How to build a Human Experience design to lead your market.

What Customers Crave

How to attract and keep customers in a time of disruption.

Human Experience (HX) Design

The new science of customer experience mastery.

ONE OF THE WORLD’S TOP CUSTOMER SERVICE SPEAKERS

Nick has been selected as one of the “Top 30 Global Gurus” in the area of Customer Service. Nick is also a multiple number one best-selling Customer Experience author. Nick serves as the CEO of LearnLogic, a Customer Experience (CX) Advisory firm that works with some of the top brands in the world. His international number one best-selling book, What Customers Crave is used by some of the top brands in the world to design their Customer Experience strategies. His upcoming book, What Customers Hate will be available in bookstores worldwide next spring.

ONE OF THE WORLD’S TOP CUSTOMER SERVICE SPEAKERS

Nick has been selected as one of the “Top 30 Global Gurus” in the area of Customer Service. Nick is also a multiple number one best-selling Customer Experience author. Nick serves as the CEO of LearnLogic, a Customer Experience (CX) Advisory firm that works with some of the top brands in the world. His international number one best-selling book, What Customers Crave is used by some of the top brands in the world to design their Customer Experience strategies. His upcoming book, What Customers Hate will be available in bookstores worldwide next spring.

            

Selected

One of the TOP 21 books to read on CX in 2021.

Nick has a range of developed talks

Each is highly customized to fit the organization and audience. These talk descriptions serve as a starting point as 100% of Nick’s talks are customized through a thoughtful pre-event scoping process.

The impact of the friction free economy

This fun and upbeat presentation delivers real-world examples and case studies of how the best organizations in the world are driving customer experience innovation to thrive and prosper.

What Customers Crave

Based on his number one best-selling book, What Customers Crave this talk delivers actionable takeaways on how to apply customer journey mapping, personification and blended experiences. The marketplace is tough and its changing fast, only the best organizations will thrive in the customer driven market-scape.

How Hyper- consumerism

will impact your organization in 2021 and beyond

The best organizations in the world are developing exceptional customer experience innovations that are allowing them to compete in a time of disruption and hyper consumerism. This talk provides actionable takeaways on how to make customer experience mastery real in your organization.

Nick serves the best

Brands in the world.

“Nicholas was inspiring and managed to connect very well with the audience”

Milena McComas, Global Director Marketing / DHL

“His message resonated with our audience and they raved about him.”

Kelly Love / TPC

“His presentation was VERY well received!”

Jeanette F. , Director of Sales Operations / Cigna

“I got raving reviews, including from the global head of R&D and head of quality.”

David Lee / Baxalta

“Nicholas Webb’s talk was a religious experience.”

Carla Lyons, VP Marketing / Lillibridge Healthcare Services, Inc.

“The best speaker out of all the years of our event!”

April Love, Marketing Service Manager / Limelight Networks

“Nick Webb boldly debunks common myths about innovation.”

Susan Obermeier / Association of Strategic Planners

Five Star Rated

Multiple Number One Best Selling Author
Published by the largest book publishers in the world, Nicholas has a massive body of knowledge from his research. His books include his best-selling books, The Innovation Playbook, The Digital Innovation Playbook, What Customers CraveThe Innovation Mandate and his brand-new number one release, The Healthcare Mandate. Nick has two upcoming books on personal and enterprise happiness and happiness leadership that will be available in 2021.

Is your keynote speaker

a true expert or a poser?

Is your futurist reading about the future or creating it? Is your innovation speaker a successful inventor or simply theorist? Is your healthcare speaker inventing the future of healthcare or just googling the topic? The truth of the matter is most futurists and innovation speakers have never invented anything. Nick works in a digital lab everyday and has filed several patents in just the last few months. Don’t hire a reporter…hire a practitioner, your audience will appreciate it.

Is your keynote speaker

a true expert or a poser?

Is your futurist reading about the future or creating it? Is your innovation speaker a successful inventor or simply a theorist? Is your healthcare speaker inventing the future of healthcare or just googling the topic? The truth of the matter is, most futurists and innovation speakers have never invented anything. Nick works in a digital lab every day and has filed several patents in just the last few months. Don’t hire a reporter… hire a practitioner, your audience will appreciate it.

Can your keynote speaker

prove their ability?

It’s great to read all about how amazing the speaker is on their website. However, the real test of a great speaker is to get them on a zoom call and then ask them the tough questions. Listen to their true subject matter expertise and their ability to visually and verbally engage both you and the tough questions. Nick provides a free zoom scoping session so you can get the real scoop before you commit.

Can your keynote speaker

prove their ability?

It’s great to read about all about how amazing the speaker is on their website. However, the real test of a great speaker is to get them on a zoom call and then ask them the tough questions. Listen to their true subject matter expertise and their ability to visually and verbally engage both you and the tough questions. Nick provides a free zoom scoping session so you can get the real scoop before you commit.

Does your keynote speaker

have a production studio?

Today audiences have become extremely savvy in the virtual realm. Throwing a green screen behind you and presenting from a webcam will result in a very unhappy audience. Nick has one of the most advanced production studios in the speaking industry with a full production crew.

Does your keynote speaker

have a production studio?

Today audiences have become extremely savvy in the virtual realm. Throwing a green screen behind you and presenting from a webcam will result in a very unhappy audience. Nick has one of the most advanced production studios in the speaking industry with a full production crew.

Does your keynote speaker check all the boxes?

Here are three questions the best event planners in the world ask, prior to engaging a professional speaker.