“His presentation was VERY well received!”

Jeanette F. , Director of Sales Operations / Cigna

“I got raving reviews, including from the global head of R&D and head of quality.”

David Lee / Baxalta

Nicholas Webb’s talk was a religious experience.

Carla Lyons, VP Marketing / Lillibridge Healthcare Services, Inc.

The best speaker out of all the years of our event!”

April Love, Marketing Service Manager / Limelight Networks

“Nick Webb boldly debunks common myths about innovation.”

Susan Obermeier / Association of Strategic Planners

Customer Experience Keynote

Your audience demands a customer experience speaker who is not merely a theorist but a real-world expert who walks the walk. Nicholas Webb is a multi-award-winning inventor, best-selling author, innovation professor, and the director for the Center for Innovation at WesternU, one of the country’s top medical schools.

Why Nick is your best choice

Customer experience design is the new innovation mandate – Nicholas J Webb

Nicholas is a certified management consultant and corporate strategist that works with the top brands in the world to help them lead their markets in customer experience and customer service. He has been awarded the Top Global Guru Top 30 award in customer service for the last three years in a row. His number one best-selling book on customer experience, What Customers Crave was rated by Mashable’s as the top 25 marketing books in 2017. His book was awarded LinkedIn’s top summer read in 2018. Nicholas is also a successful innovator and innovation thought leader. In addition to his work as one of the top customer experience speakers, he also serves as an adjunct professor for one of the country’s top medical schools. Additionally, Nicholas also serves as the Director for Innovation at WesternU. He was also recently awarded his honorary Doctorate degree for his contributions as a thought leader. As a professional speaker Nicholas routinely receives a five-star rating for his fun and engaging talks that deliver actionable novel ideas to his audience.

The Customer Experience Mandate

Recent studies suggest that nearly 90% of the top-performing organizations in the world are using customer experience design to drive sustainable growth and profit. Learn how to apply these new principles to increase revenue by as much as 30% without a dime spent on advertising or promotion.

Building a Customer Centric Culture

The best organizations in the world deliver exceptional experiences to their customers, and they’re doing this by building organizational cultures that put the customer first. In addition to boosting profits, this commitment to the customer drives quality of work life and the ability to attract and keep the best talent.

A few of Nick’s clients

Are you ready to take your creative ideas from ‘incremental’ to ‘disruptive’ or even ‘destructive’? Nick Webb just spoke to one of our teams and left the group inspired and eager to break our normal conventions.

Cal Austin Regional Director – Pfizer Innovation

FIVE STAR RATED

Number One Best Selling Author

Published by the largest book publishers in the world, Nicholas has a massive body of knowledge from his research. His books include his best-selling books, The Innovation Playbook, The Digital Innovation Playbook,  and his most recent Five Star Rated, Number One Best-Selling book, What Customers Crave. Coming Fall 2019, the breakthrough book on innovation, The Innovation Mandate.

Life changing speaking topics

Nicholas Webb is a top innovation keynote speaker, healthcare keynote speaker and business keynote speaker. If your organization is looking for one of the top keynote speakers to speak at your upcoming event or conference

NICHOLAS HAS DELIVERED POWERFUL KEYNOTES

To the Top Companies in the World

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Speaking Topics

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