“His presentation was VERY well received!”
Jeanette F. , Director of Sales Operations / Cigna
“I got raving reviews, including from the global head of R&D and head of quality.”
David Lee / Baxalta
“Nicholas Webb’s talk was a religious experience.“
Carla Lyons, VP Marketing / Lillibridge Healthcare Services, Inc.
“The best speaker out of all the years of our event!”
April Love, Marketing Service Manager / Limelight Networks
“Nick Webb boldly debunks common myths about innovation.”
Susan Obermeier / Association of Strategic Planners
Customer Experience Keynote
Not so long ago, “customer service” meant saying “Good morning” to your customer and making sure to give them the correct change. No longer! The customer of the future will be better informed and have many choices. They’ll have high expectations that will need to be met – first time, every time.
Why Nick is your best choice
Innovative organizations focus on the customer journey, from the first touchpoint to the most recent, and then into the future. They leverage the best of social media, real-time digital data, and human psychology to ensure the customer journey is both positive and profitable. It’s all about staying one step ahead of your customer and anticipating what they want, both now and in the future.
Every interaction your customer has with your company, your website, and your people makes a difference. One bad social media review can cost you money. On the other hand, one happy customer can act as a brand ambassador and spread the good news far and wide. Nick will show your team how to convert prospects into raving fans of your brand!
With Nick Webb, you’ll have on your team the acclaimed author of “What Customers Crave,” his best-selling book that redefines the customer relationship. His deep, first-hand knowledge will make a difference that you’ll see in your team’s performance and your bottom line!
The Customer Experience Mandate
Recent studies suggest that nearly 90% of the top-performing organizations in the world are using customer experience design to drive sustainable growth and profit. Learn how to apply these new principles to increase revenue by as much as 30% without a dime spent on advertising or promotion.
Building a Customer Centric Culture
The best organizations in the world deliver exceptional experiences to their customers, and they’re doing this by building organizational cultures that put the customer first. In addition to boosting profits, this commitment to the customer drives quality of work life and the ability to attract and keep the best talent.
Book Nicholas Webb and your entire audience will receive a FULL Pre-release digital copy of his book on how to lead innovation and disruption ($19.95 per copy). This is not an e-book, rather this is a complete pre-release copy of the full manuscript. This provides in many cases, more than $10,000 in added value.
What is this groundbreaking book about?
We hear a lot about disruption these days. We hear how it’s getting stronger and has wiped out entire companies and even industries. It’s generally portrayed as your enemy, like Godzilla stomping his way through the city, smashing everything in sight.
This book takes a closer look at disruption and breaks it down into its component pieces—The Five Faces of Disruption. You might say, we de-mystify it and make it less scary. What’s even better, you’ll see that disruption can be your best friend—but only as long as you’re the one doing the disrupting!
A few of Nick’s clients
Are you ready to take your creative ideas from ‘incremental’ to ‘disruptive’ or even ‘destructive’? Nick Webb just spoke to one of our teams and left the group inspired and eager to break our normal conventions.
Cal Austin Regional Director – Pfizer Innovation
As one of the world’s leading innovation strategists and futurists, Nick Webb, CEO of LeaderLogic, works closely with Fortune 500 companies throughout the world to help them lead their industries in innovation, strategy, and growth. He serves as Chief Innovation Ocer at Western University of Health Sciences in Pomona, California, and is an Adjunct Professor of Health Sciences. His clients include Gatorade, CIGNA, Freightliner, Johnson & Johnson, Verizon Wireless, Salesforce, Siemens, FedEx, and Genetech, just to name a few. Webb has been awarded over 40 patents by the US Patent and Trademark Oce, for medical, industrial, and consumer technologies. Nick has been awarded Global Guru Status for three years in a row and has received an honorary Doctorate Degree of Humane Letters (hon.) for his contributions in Innovation by Western University.
FIVE STAR RATED
Multiple Number One Best Selling Author
Published by the largest book publishers in the world, Nicholas has a massive body of knowledge from his research. His books include his best-selling books, The Innovation Playbook, The Digital Innovation Playbook, and his most recent Five Star Rated, Number One Best-Selling book, What Customers Crave. Coming Fall 2019, the breakthrough book on innovation, The Innovation Mandate.
NICHOLAS HAS DELIVERED POWERFUL KEYNOTES
To the Top Companies in the World
What our clients are saying
“Nicholas Webb was a keynote speaker at our most recent DHL Global Life Sciences & Healthcare Conference. Nicholas was inspiring and managed to connect very well with the audience giving context to the transformation the life sciences and healthcare industry is facing and the value senior supply chain and logistics experts can bring to the table to better serve patients.”
Life Sciences & Healthcare-DHL Customer Solutions & Innovation
“I was thoroughly impressed with the care that Nick took in understanding our audience and the needs for our event. He listened intently and developed a presentation customized to our requests. He was the utmost professional and his prep and attention to detail definitely paid off. His message resonated with our audience and they raved about him. He received an evaluation score of 4.9 out of 5. We couldn’t have asked for more. We truly enjoyed working with him.”
VP Marketing & Communications
“Nick Webb’s ability to visualize and articulate generated a high-energy and inspiring atmosphere for the opportunity to advance the development of medicine.”
Executive Director / Avoca Quality Consortium
“Nick Webb left the group inspired and eager to break our normal conventions. He’s right when he says Innovation is not a bumper sticker. You have to do something to make it come to life.”
Regional Director / Pfizer Innovation
“You understood the directions of what is happening and will happen in the industry. You were forward thinking about changes but also brought it back to the customer experience.”
President / California Alarm Association
“Nicholas was very well-received and great to work with!”
“Thank you to Nick and the team for the great presentation, Nick did a great job applying the various insights and trends to our industry to make it very relevant. His speech was very well received, and scored a high rating in our customer survey.”
“Nick was amazing! Very well received from our audience.”
"Nicholas Webb’s talk was a religious experience. "
VP Marketing / Lillibridge Healthcare Services, Inc.
"Nick did a great job of making it personal, also he sold out of his book (the new one) What Customer’s Crave, which was a pleasant surprise! Like I said very personable and easy to work with.
Event Manager / Foundations Recovery Network
"I got raving reviews, including from the global head of R&D and head of quality. You have really given people something to think and talk about. I look forward to seeing you at many future events!"
"After reading The Innovation Playbook, I couldn’t wait to start my own Project X and neither will you. Nick Webb boldly debunks common myths about innovation and he’s not afraid to use children, pumpkins, or massages to do it."