Selected as

a top 30 global guru in customer service, 5 years in a row.

“His presentation was VERY well received!”

Jeanette F. , Director of Sales Operations / Cigna

“I got raving reviews, including from the global head of R&D and head of quality.”

David Lee / Baxalta

Nicholas Webb’s talk was a religious experience.

Carla Lyons, VP Marketing / Lillibridge Healthcare Services, Inc.

The best speaker out of all the years of our event!”

April Love, Marketing Service Manager / Limelight Networks

“Nick Webb boldly debunks common myths about innovation.”

Susan Obermeier / Association of Strategic Planners

Customer Experience
Keynote

Not so long ago, “customer service” meant saying “Good morning” to your customer and making sure to give them the correct change. No longer! The customer of the future will be better informed and have many choices. They’ll have high expectations that will need to be met – first time, every time.

Why Nick is your best choice

Innovative organizations focus on the customer journey, from the first touchpoint to the most recent, and then into the future. They leverage the best of social media, real-time digital data, and human psychology to ensure the customer journey is both positive and profitable. It’s all about staying one step ahead of your customer and anticipating what they want, both now and in the future.

Every interaction your customer has with your company, your website, and your people makes a difference. One bad social media review can cost you money. On the other hand, one happy customer can act as a brand ambassador and spread the good news far and wide. Nick will show your team how to convert prospects into raving fans of your brand!

With Nick Webb, you’ll have on your team the acclaimed author of “What Customers Crave,” his best-selling book that redefines the customer relationship. His deep, first-hand knowledge will make a difference that you’ll see in your team’s performance and your bottom line!

Compelling Customer Experience Keynotes

Do you Know

What Your Customers Crave?

In this powerful presentation, you will learn the five touch points that your customers experience and how you can make them exceptional. You will also learn how to avoid the common missteps that most organizations take when trying to launch a customer experience program. You will get great examples of organizations that are failing and those organizations that are winning based on their approach towards mastering customer experience innovation. This talk also includes fresh research from Nick’s number one best-selling books, The Innovation Mandate (HarperCollins) and What Customers Crave (HarperCollins).

How to Drive Growth

Through Customer Experience

In this powerful talk, Nick will share with the audience why 85% of the top brands in the world are leveraging the superpower of customer experience to drive sustainable growth and profitability. He will give examples of what you need to do and what you must absolutely avoid if you want to compete in a time of hyper-competition. This talk also includes fresh research from Nick’s number one best-selling books, The Innovation Mandate (HarperCollins) and What Customers Crave (HarperCollins).

How to Thrive in

the “Frictionless Economy”

In a time of hyper consumerization, customers want everything now and they want every touch point of their experience to be perfect. The best organizations in the world are retooling their organizations to build a true customer centric culture. In this fun and energetic talk, Nick will show you how to drive unprecedented levels of growth through customer experience design. This talk also includes fresh research from Nick’s number one best-selling books, The Innovation Mandate (HarperCollins) and What Customers Crave (HarperCollins).

It’s all About

The Journey

In this fast-paced keynote presentation, Nick will show you how journey mapping and journey design will take your organization on a fast track to superstardom. 85% of the best brands in the world are using customer experience innovation to drive sustainable growth and profitability. This talk also includes fresh research from Nick’s number one best-selling books, The Innovation Mandate (HarperCollins) and What Customers Crave (HarperCollins).

What Customers Crave

The new economy is driven by disruptive innovation. Correspondingly, old-fashioned customer service strategies no longer work. Customers are faced with virtually unlimited choices and they can instantaneously share both bad and good experiences with the universe. There is never been a greater time or need to learn how to build a bulletproof customer experience strategy. Nicholas Webb will give you the takeaways to lead your industry in customer experience design.

A few of Nick’s clients

Are you ready to take your creative ideas from ‘incremental’ to ‘disruptive’ or even ‘destructive’? Nick Webb just spoke to one of our teams and left the group inspired and eager to break our normal conventions.

Cal Austin Regional Director – Pfizer Innovation

Industries
Served

More on
Nicholas Webb

Nick is one of the world’s leading innovation strategist and futurist. He is the CEO of LeaderLogic, LLC a Management Consulting Firm that works with Fortune 500 companies to help them drive sustainable growth through innovation and Customer Experience Design. He also serves as the Chief Innovation Officer and as an Adjunct Professor at Western University of Health Sciences. He is a multi-award-winning inventor and has been issued over 40 US Patents by the US Patent and Trademark Office. His innovations range from one of the world’s smallest medical implants to consumer and industrial technologies. He is a number one best-selling author, his best-selling books include, The Innovation Playbook, The Innovation Mandate, What Customers Crave and his upcoming book on the future of healthcare entitled, The Healthcare Mandate. He is also is a documentary filmmaker, his upcoming movie, “Fixing Healthcare” will be on screens worldwide this Fall. His consulting and speaking clients include, Gatorade, FedEx, Genentech, Verizon, Johnson & Johnson and Salesforce, just to name a few. Nick was recently awarded his Doctorate of Humane Letters (hon.) by Western University of Health Sciences, for his contributions in healthcare innovation.

FIVE STAR RATED

Multiple Number One Best Selling Author

Published by the largest book publishers in the world, Nicholas has a massive body of knowledge from his research. His books include his best-selling books, The Innovation Playbook, The Digital Innovation Playbook,  and his most recent Five Star Rated, Number One Best-Selling book, What Customers Crave. Coming Fall 2019, the breakthrough book on innovation, The Innovation Mandate.

NICHOLAS HAS DELIVERED POWERFUL KEYNOTES

To the Top Companies in the World

What our clients are saying

“Nicholas Webb was a keynote speaker at our most recent DHL Global Life Sciences & Healthcare Conference. Nicholas was inspiring and managed to connect very well with the audience giving context to the transformation the life sciences and healthcare industry is facing and the value senior supply chain and logistics experts can bring to the table to better serve patients.”

Milena McComas, Global Director Marketing,

Life Sciences & Healthcare-DHL Customer Solutions & Innovation

“I was thoroughly impressed with the care that Nick took in understanding our audience and the needs for our event. He listened intently and developed a presentation customized to our requests. He was the utmost professional and his prep and attention to detail definitely paid off. His message resonated with our audience and they raved about him. He received an evaluation score of 4.9 out of 5. We couldn’t have asked for more. We truly enjoyed working with him.”

Kelly Love

VP Marketing & Communications

“Nick Webb’s ability to visualize and articulate generated a high-energy and inspiring atmosphere for the opportunity to advance the development of medicine.”

Steven Whittaker

Executive Director / Avoca Quality Consortium

“Nick Webb left the group inspired and eager to break our normal conventions. He’s right when he says Innovation is not a bumper sticker. You have to do something to make it come to life.”

Cal Austin

Regional Director / Pfizer Innovation

You understood the directions of what is happening and will happen in the industry. You were forward thinking about changes but also brought it back to the customer experience.”

Cathy Rempel

President / California Alarm Association

Nicholas was very well-received and great to work with!

“Thank you to Nick and the team for the great presentation, Nick did a great job applying the various insights and trends to our industry to make it very relevant. His speech was very well received, and scored a high rating in our customer survey.”

Stephanie B.

Scientific Games

“Nick was amazing! Very well received from our audience.”

Juliette D.

EIC19

"Nicholas Webb’s talk was a religious experience. "

Carla Lyons

VP Marketing / Lillibridge Healthcare Services, Inc.

"Nick did a great job of making it personal, also he sold out of his book (the new one) What Customer’s Crave, which was a pleasant surprise! Like I said very personable and easy to work with.

Whitney Barham

Event Manager / Foundations Recovery Network

"I got raving reviews, including from the global head of R&D and head of quality. You have really given people something to think and talk about. I look forward to seeing you at many future events!"

David Lee

Baxalta

"After reading The Innovation Playbook, I couldn’t wait to start my own Project X and neither will you. Nick Webb boldly debunks common myths about innovation and he’s not afraid to use children, pumpkins, or massages to do it."

Susan Obermeier
Association of Strategic Planners

Book
Nicholas Webb

Book Nicholas Webb and your entire audience will receive a FULL Pre-release digital copy of his book on how to lead innovation and disruption ($19.95 per copy). This is not an e-book, rather this is a complete pre-release copy of the full manuscript. This provides in many cases, more than $10,000 in added value.

What is this groundbreaking book about?

We hear a lot about disruption these days. We hear how it’s getting stronger and has wiped out entire companies and even industries. It’s generally portrayed as your enemy, like Godzilla stomping his way through the city, smashing everything in sight.

This book takes a closer look at disruption and breaks it down into its component pieces—The Five Faces of Disruption. You might say, we de-mystify it and make it less scary. What’s even better, you’ll see that disruption can be your best friend—but only as long as you’re the one doing the disrupting!

Download info packet.

Contact Michelle Lynn client concierge for more information.

Go!

Follow us on:

Speaking Topics

Contact Michelle Lynn client concierge for more information.

Go!