NICK WEBB

One of the Top-Rated Customer Experience speakers on the planet.

NICK WEBB

One of the Top-Rated Customer Experience speakers on the planet.

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As an advisor, Nick Serves the Best Brands in the World to help them lead their market in Customer Experience. His books What Customers Crave, and What Customers Hate, are Number One Bestsellers. His High Energy, and Fun Talks, Deliver Actionable Takeaways.

Recent Conference Keynote And Consultancy Clients

          

What people are saying

Nick was absolutely amazing!!!!

Siemen’s Las Vegas 2021

Great speaker! Interesting topics. Truly engaging!

Siemen’s Las Vegas 2021

Absolutely LOVED!

Siemen’s Las Vegas 2021

Great speaker, could have listened to him longer

Siemen’s Las Vegas 2021

Great session, very entertaining and informative.

Siemen’s Las Vegas 2021

“Nick was fun and engaging. I appreciated his class.”

Siemen’s Las Vegas 2021

LIFE CHANGING SPEAKING TOPICS

CX is out, HX is in!

Most organizations are attempting to improve Customer Experience (CX) through outdated surveys, strategies and slogans. Today, the best organizations are leading Customer Experience by building a culture of Human Experience (HX) that serves both the Employee, and the Customer. This approach results in scalable, sustainable growth, and enterprise success. Human Experience design helps the best organizations attract and keep both the Best Customers and the Best Employees.

The Impact of Hyper-consumerism

If you are selling products or services to a business or consumer, you need to learn the Impact of Hyper-consumerism. In other words, the bar of expectation continues to rise, and customers want less friction and more transparency and value. Unfortunately, however, many organizations are still working from the perspective of the transaction, rather than the experience. Human Experience design is the new superpower of the best organizations in the world.

What Customers Hate

For decades, organizations have focused on trying to figure out how to make customers happy. They have done this through surveys, promoter scores, focus groups and an expansive array of desperate approaches. The net result of the hundreds of millions of dollars that are spent each year on customer insights, and customer service, has been incomplete and inaccurate insights. In fact, the overwhelming majority of these organizations have failed to get insights that drive the ultimate goal of happy and loyal customers. This powerful talk provides fresh and comprehensive research on what the best organizations are doing to rapidly improve employee and customer experience. Based on the book What Customers Hate released March 2022

What Customers Crave

Enterprise success is fueled by both your Employees and your Customers. Correspondingly, the best organizations in the world are leveraging Happiness as a Strategy, to drive world-class innovation, employee happiness and exceptional levels of customer satisfaction. Learn the three secrets to drive enterprise happiness to enjoy sustainable, predictable growth and future readiness. Learn the important five touch points of the customer’s journey and how to architect them to delight them at every touch. Based on the book, What Customers Crave rereleased in paperback March 2022

#1 Customer Experience Author

Nick is a multiple Number one Bestselling Author and one of the Top 30 Global Experts in the world on Customer Experience. Provide your audience with the best research and takeaways.

#1 Customer Experience Author

Nick is a multiple Number one Bestselling Author and one of the Top 30 Global Experts in the world on Customer Experience. Provide your audience with the best research and takeaways.

The proof is in the zoom

Nick provides a free Discovery Zoom call, so you can ask the tough questions and really get a sense as to why Nick is one of the most popular keynote speakers. If you’re ready to book Nick now, simply reach out to check his availability.

The proof is in the zoom

Nick provides a free Discovery Zoom call, so you can ask the tough questions and really get a sense as to why Nick is one of the most popular keynote speakers. If you’re ready to book Nick now, simply reach out to check his availability.