Patient Experience Training, Insights and strategies.

Take your organization and career to the next level

We can help you achieve far better customer insights, growth, and customer satisfaction, guaranteed.

                              

Work with one of the top customer experience gurus

Hiring a theorist to help you with your Patient Experience initiative is extremely risky. Nick Webb is one of the world’s top 30 PX thought leaders. His best-selling book, What Customers Crave has been listed as one of the top 21 books to read on Patient Experience for 2021. For 35 years Nick has served the best brands in the world. Contact us to set up a free scoping call.

Work with one of the top customer experience gurus

Hiring a theorist to help you with your Patient Experience initiative is extremely risky. Nick Webb is one of the world’s top 30 PX thought leaders. His best-selling book, What Customers Crave has been listed as one of the top 21 books to read on Patient Experience for 2021. For 35 years Nick has served the best brands in the world. Contact us to set up a free scoping call.

            

WHY CHOOSE US.

We have the most advanced research, based on number one best-selling books. Our NanoPacket™ technology delivers better content retention, in half the time. Enjoy the prestige of the learnlogic™ Certification while advancing both your career and your organizations market success. We provide online certification, custom, and live training.

Certified Master of Patient Experience™ (CMPE™)

Leadership and Executive Training

This powerful program recognizes that Patient experience today is an innovation activity. It further recognizes that old-fashioned surveys and scoring systems do not provide actionable insights. In this powerful program, you will learn how to lead and manage teams to gain the highest level of accurate Patient insights while delivering new Patient experience innovations. This amazing program can typically be completed in approximately 1 to 2 months (prerequisites apply.) this program is on sale for just $899

Certified Master of Patient Experience™ (CMPE™)

Leadership and Executive Training

This powerful program recognizes that Patient experience today is an innovation activity. It further recognizes that old-fashioned surveys and scoring systems do not provide actionable insights. In this powerful program, you will learn how to lead and manage teams to gain the highest level of accurate Patient insights while delivering new Patient experience innovations. This amazing program can typically be completed in approximately 1 to 2 months (prerequisites apply.) this program is on sale for just $899

Certified Patient Relationship Advocate™ (CPRA™) 

Patient Relationship Team Training

This program targets patient facing team members to give them the insights and empathy to significantly improve patient experience. Our programs emphasize respect, empathy and conflict resolution. This amazing program can typically be completed in approximately 2 to 6 weeks (no prerequisites apply) this program is on sale now for just $499

Certified Patient Relationship Advocate™ (CPRA™) 

Patient Relationship Team Training

This program targets patient facing team members to give them the insights and empathy to significantly improve patient experience. Our programs emphasize respect, empathy and conflict resolution. This amazing program can typically be completed in approximately 2 to 6 weeks (no prerequisites apply) this program is on sale now for just $499

Grow your career and get recognized with our Patient Champion™ Certificate

Our Patient Champion™ certificate gives you the latest insights on how to delight patients, improve engagement and resolve conflicts. It is said, that we are currently in the “Customer Experience Economy” and the best organizations are giving their team the tools to deliver exceptional patient experiences at every touch point. This amazing program can typically be completed in approximately 2 to 3 hours (no prerequisites apply) this program is on sale now for just $199

Grow your career and get recognized with our Patient Champion™ Certificate

Our Patient Champion™ certificate gives you the latest insights on how to delight patients, improve engagement and resolve conflicts. It is said, that we are currently in the “Customer Experience Economy” and the best organizations are giving their team the tools to deliver exceptional patient experiences at every touch point. This amazing program can typically be completed in approximately 2 to 3 hours (no prerequisites apply) this program is on sale now for just $199

Selected

One of the TOP 21 books to read on CX in 2021.

LIVE AND VIRTUAL TRAINING.

Learn from one of the world’s top Customer Experience experts in a live or live/virtual delivery. Our CEO Nick Webb is a customer service Top 30 Global Guru and a Number One Best-selling Author. Nick provides custom presentations that are specific to your organization and industry.

LIVE AND VIRTUAL TRAINING.

Learn from one of the world’s top Customer Experience experts in a live or live/virtual delivery. Our CEO Nick Webb is a customer service Top 30 Global Guru and a Number One Best-selling Author. Nick provides custom presentations that are specific to your organization and industry.

Patient Experience Consulting.

We provide patient experience consulting services including: patient insights, experience audits, formal patient experience strategies, team and leadership development and coaching.

Patient Experience Consulting.

We provide patient experience consulting services including: patient insights, experience audits, formal patient experience strategies, team and leadership development and coaching.

Get our $100 Alumni Kit FREE*

*Applies to paid courses only. Requires a $14.95 shipping and handling fee. US students and US shipping only.